This instrument aids in the assessment of a candidate's writing proficiency and requires the candidate to compose original answers to job-related scenarios.

This test measures knowledge of typical administrative and support activities performed in offices today. It is designed for all support and administrative professionals and covers the following topics: Computer, Correspondence, Customer Service, Filing, Organization, Proofreading, Scheduling, and Telephone Techniques.

This assessment measures ability to combine separate pieces of information and determine true statements based on that information. The test taker is required to review a list of facts and select the correct conclusion from a list of four statements. The test is available in US English, UK English and Australasian English.

This test measures knowledge of mathematics commonly used in business. Designed for all professionals, this test includes the following topics: Calculating Markup and Markdown Percentage; Interest, Invoicing, and Net/Gross; Markdown Price; Markup Price; Original Price Before Markdown or Markup; Price from Total without and with Tax; and Total from Algorithm, Chart, or Formula.

This Contact Center Retention Predictor is designed to identify those who are likely to stay in contact center positions for at least 90 days. This assessment consists of a variety of item types and is not intended to predict on-the-job performance. Short and long forms of the Contact Center Retention Predictor are available. The assessment consists of two independently developed and validated scales: Contact Center Tenure Scale and Contact Center Loyalty Scale.

This test measures ability to sort items in numerical order. Test takers are shown a graphical display of four folder tabs -- three contain numbers and one is blank, and all are sorted in numeric order. The test taker is required to select the number from a list that belongs on the blank tab.

The Contact Center - Team Lead/Coach solution is for job candidates applying to entry-level leadership positions who tend to supervise hourly employees. Sample tasks for these jobs include, but are not limited to: planning and preparing work schedules; assigning employees to specific duties; coaching employees on attendance, conduct, schedule adherence, and work tasks; developing employees' skills; training subordinates or less tenured peers; prioritizing multiple tasks and priorities; and making day-to-day decisions with minimal guidance from others. Potential job titles that use this solution are: Team Leader, Coach, First Line Supervisor, Processing Supervisor, Call Center Supervisor, and Customer Service Supervisor. There are multiple configurations and versions of this solution available.

The Manager solution is an assessment used for job candidates applying to entry-level leadership positions who tend to supervise salaried employees. Sample tasks for these jobs include, but are not limited to: planning projects with subordinates; collaborating with senior managers on developing new methods and procedures; coaching employees on performance-related issues; developing employees' skills; coordinating activities with other managers to accomplish organizational goals; setting and meeting department goals; prioritizing multiple tasks and priorities; making selected strategic and day-to-day decisions; and solving employees' and customers' problems. Potential job titles that use this solution are: Manager, Store Manager, and Branch Manager. There are multiple configurations of this solution available.

This assessment measures the candidate's basic and intermediate experience with XP desktop settings. It measures the candidate's ability to assign network drives and search for computers, manage files and programs in Windows Explorer, use Control Panel components, and basic performance and maintenance tasks.

This is an adaptive test that measures the candidate's knowledge of how to use time wisely in the workplace. It is designed for the average business worker and covers the following topics: Action Plans, Controlling, Decision Making, Organizing, Planning, Scheduling, Time Usage, and Time Wasters.