Contact Centre Retention Predictor

Product Description

This Contact Center Retention Predictor is designed to identify those who are likely to stay in contact center positions for at least 90 days. This assessment consists of a variety of item types and is not intended to predict on-the-job performance. Short and long forms of the Contact Center Retention Predictor are available. The assessment consists of two independently developed and validated scales: Contact Center Tenure Scale and Contact Center Loyalty Scale.

Product Summary

Industries	Retail , Manufacturing, Healthcare, Telecommunications, Banking/Finance, Insurance
Propositions	Volume, Graduate, Talent Audit, Development
Languages	English (USA)
Completion Time	20 minutes
Competencies