This report is for the hiring manager or line manager and is intended for onboarding and development planning. It provides developmental narratives on strength and weakness for the areas measured in the assessment.

This report is for the hiring manager or recruiter and is intended to provide a framework for a structured interview. It provides behavioral-based items for each area measured in the assessment along with situation/behavior/outcome follow up questions. The report also includes general guidance about conducting a structured interview.

The Transcriptionist solution is for entry-level clerical roles in a healthcare environment that require employees to translate medical information. Sample tasks for these jobs include, but are not limited to: transcribing dictated reports, deciphering medical jargon, and proofing medical reports. Potential job titles that use this solution are: Medical Transcriptionist, Medical Transcriber, and Documentation Specialist. Multiple configurations of this solution are available.

The Cashier solution is for entry-level retail positions in which employees receive payment in the form of cash, check, or credit cards for goods purchased. Sample tasks for these jobs include, but are not limited to: handling payments, offering customer service, and issuing receipts and refunds. Potential job titles that use this solution are: Cashier, Sales Associate, and Clerk. There are multiple configurations and versions of this solution available.

The Retail Sales and Service solution is for entry-level retail positions in which employees are expected to generate sales while providing exceptional customer service. Sample tasks for these jobs include, but are not limited to: greeting each customer with warmth and eagerness, keeping up-to-date on current promotions and advertisements, possessing knowledge about the company's products and services and being able to communicate this information to customers, and participate in various activities that help to support the operation of a store. Potential job titles that use this solution are: Sales Representative, Retail Sales Associate, and Sales Clerk. Multiple configurations of this solution are available.

The Retail Sales and Service solution is for entry-level retail positions in which employees are expected to generate sales while providing exceptional customer service. Sample tasks for these jobs include, but are not limited to: greeting each customer with warmth and eagerness, keeping up-to-date on current promotions and advertisements, possessing knowledge about the company's products and services and being able to communicate this information to customers, and participate in various activities that help to support the operation of a store. Potential job titles that use this solution are: Sales Representative, Retail Sales Associate, and Sales Clerk. Multiple configurations of this solution are available.

The Guest Services Associate solution is designed for entry to mid-level customer service positions in the hospitality industry. The solution is for highly customer service focused positions with few to no sales components. Sample tasks may include: providing information on entertainment, dining and transportation to guests, making dining recommendations to guests, arranging transportation for guests, and making reservations. Potential job titles that use this solution are: Concierge, Guest Services Agent, Club Concierge, Hotel Concierge, Front Office Manager and Guest Services Associate. Multiple configurations of this solution are available.

The Retail Sales and Service solution is for entry-level retail positions in which employees are expected to generate sales while providing exceptional customer service. Sample tasks for these jobs include, but are not limited to: greeting each customer with warmth and eagerness, keeping up-to-date on current promotions and advertisements, possessing knowledge about the company's products and services and being able to communicate this information to customers, and participate in various activities that help to support the operation of a store. Potential job titles that use this solution are: Sales Representative, Retail Sales Associate, and Sales Clerk. Multiple configurations of this solution are available.

The Contact Center Technical Support Agent solution is an assessment used for job candidates applying to entry-level positions in a contact center environment where the main focus of the job is providing customer service in the form of technical support. Sample tasks for these jobs include, but are not limited to: interacting with customers on the phone to provide information; troubleshooting and diagnosing problems; solving product or service issues; responding positively to difficult or irate customers; navigating within multiple applications to find and view customer account details; and typing information quickly and accurately. Potential job titles that use this solution are: Call Center Representative, Contact Center Technical Support Agent, Customer Service Agent, and Technical Support Representative. Multiple configurations of this solution are available.

The General Entry Level solution is designed for entry-level general positions that require little training or professional experience. Potential job titles that use this solution are: Grocery Bagger, Janitor, or Truck Loader. There are multiple configurations and versions of this solution available.