The Contact Center – Business Retention Agent solution is an assessment used for job candidates applying to entry-level positions in a contact center environment where the main focus of the job is customer service with a business retention emphasis. Sample tasks for these jobs include, but are not limited to: interacting with customers on the phone to provide information; taking orders; solving product or service issues; responding positively to difficult or irate customers; navigating within multiple applications to find and view customer account details; and typing information quickly and accurately. Potential job titles that use this solution are: Call Center Retention Agent, Call Center Representative, Contact Center Business Retention Agent, Customer Service Agent, and Customer Service Representative.

The Call Center Representative solution is an assessment used for job candidates applying to entry-level positions in a contact center environment where the main focus of the job is customer service. Sample tasks for these jobs include, but are not limited, to: interacting with customers on the phone to provide information, taking orders, and solving product or service issues; responding positively to difficult or irate customers; navigating within multiple applications to find and view customer account details; and typing information quickly and accurately. Potential job titles that use this solution are: Call Center Representative, Contact Center Representative, Customer Service Agent, and Customer Service Representative. There are multiple configurations of this solution available.

The Computer Telephony Integration (CTI) test measures knowledge of designing and installing computer-operated telephone networks in call centers and other locations. Designed for experienced CTI professionals, this test covers the following topics: Administration, Applications, Architecture, Computing, Database, Design Concepts, Disaster Recovery, Telephone User Interface, Telephony, and Troubleshooting.

The Diversity Awareness (U.S.) test measures knowledge of the issues around working in a diverse workplace. Designed for all employees, this test covers the following topics: Diversity in Organizations, Diversity - Concepts and Driving Forces, Managing for Diversity - Policies and Programs, Organizational Roles and Culture, and The Character of Diversity.

This assessment measures speed and accuracy at taking shorthand notes while listening to a dictation recording and transcribing the shorthand notes to a word processor. This test is available in US English, UK English and Australasian English.

The ADO.NET 2.0 test measures knowledge of programming using ADO within the .NET framework. Designed for .NET developers, this test covers the following topics: Components, DataBindings, Datasources, Implementation, Object Model, Performance, Transactions, and XML.

The COM/DCOM (Visual Basic) test measures knowledge of the Microsoft Component Object Model (COM) and Distributed COM architectures, as well as how these modules are used in building objects to run in a Microsoft Windows environment. Designed for experienced software/Web developers and programmers, this test covers the following topics: Architecture, DCOM Architecture, DCOM Implementation, Development, Implementation, OO Issues, and Registry.

The Dreamweaver CS3 test measures knowledge of developing websites using Macromedia's Dreamweaver CS3 software. Designed for experienced designers, this test includes the following topics: Application Development, Cascading Style Sheets, Layout, Media, Online Resources, Page Authoring, Standards, and Workspace.

The Fiber Optics test measures knowledge of the concepts and practices of installing fiber optics. Designed for experienced telecommunications engineers and network planners, this test covers the following topics: Fiber Cabling for Gigabit Ethernet, Fiber Connectors, Fiber Optic Applications, Fiber Optic Basics, Fiber Optic Construction, Fiber Optic Hardware, Fiber Optic Specifications, Fiber Optic Transmitters, Fiber Splices, and Testing Fiber Optics.

The Agency Manager solution is for mid-level sales management positions that include front line management and sales responsibilities. Sample tasks for this job include, but are not limited to: directing and coordinating financial activities of workers in a branch, office, or department of an establishment, such as branch bank, brokerage firm, risk and insurance department, or credit department. Potential job titles that use this solution are: Agency Manager, Brokerage Manager. Multiple configurations of this solution are available.