The Contact Center - Manager Solution is for mid to upper-level contact center managerial positions. Sample tasks for these jobs include, but are not limited to: supervising and coordinating the activities of subordinates; interacting day-to-day with subordinates; and training employees. Potential job titles that use this solution are: Contact Center Team Leader, First Line Supervisor, and Contact Center Manager. There are multiple configurations and versions of this solution available.

The Microsoft Exchange Server 2007 Administration test measures knowledge of administering Structured Query Language (SQL) Server 2008 databases. Designed for experienced administrators, this test covers the following topics: Administrative Tools and Utilities, Architecture, Backup and Restore, High Availability Functions, Index Management, Replication, Security, and Troubleshooting.

The Microsoft SQL Server 2012 Administration test measures knowledge of administering Structured Query Language (SQL) Server 2008 databases. Designed for experienced administrators, this test covers the following topics: Administrative Tools and Utilities, Architecture, Backup and Restore, High Availability Functions, Index Management, Replication, Security, and Troubleshooting.

The Microsoft Windows 2008 Active Directory test measures knowledge of Microsoft Windows 2008 Active Directory. Designed for experienced system engineers and administrators, this test covers the following topics: Core Technologies, Group Policy, Install and Configure, Management, Planning, Security, and Troubleshooting.

The Microsoft Windows Server 2012 Administration test measures knowledge of administering Structured Query Language (SQL) Server 2005 databases. Designed for experienced administrators, this test covers the following topics: Administrative Tools and Utilities, Architecture, Backup and Restore Procedures, High Availability Functions, Index Management, Replication, and Security.

The Professional/Individual Contributor solution is for mid to upper-level, non-managerial positions. Sample tasks for these jobs include, but are not limited to: meeting with clients to determine their needs, analyzing data sets, and working with co-workers to complete projects. Potential job titles that use this solution are: Engineer, Human Resource Consultant, and IT Analyst. There are multiple configurations and versions of this solution available.

The Professional/Individual Contributor solution is for mid to upper-level, non-managerial positions. Sample tasks for these jobs include, but are not limited to: meeting with clients to determine their needs, analyzing data sets, and working with co-workers to complete projects. Potential job titles that use this solution are: Engineer, Human Resource Consultant, and IT Analyst. There are multiple configurations and versions of this solution available.

The Sales Professional 7.0 solution is for high-level sales positions in which employees proactively sell products to customers, develop relationships with new or existing customers, and have their pay and/or performance heavily based on sales revenue. Sample tasks for these jobs include, but are not limited to: promoting products to customers, consulting with and persuading customers to buy products, and building ongoing customer relationships. Potential job titles that use this solution are: Senior Sales Representative, Business Development Manager, and Senior Sales Consultant. Multiple configurations of this solution are available.

The Store Manager solution is an assessment used for job candidates applying to entry-level leadership positions who tend to supervise hourly employees. Sample tasks for these jobs include, but are not limited to: planning and preparing work schedules, assigning employees to specific duties; coaching employees on attendance, conduct, schedule adherence, and work tasks, developing employees' skills ; training subordinates; prioritizing multiple tasks and priorities; and making day-to-day decisions with minimal guidance from others. Potential job titles that use this solution are: Store Manager, First Line Supervisor, Retail Manager, Restaurant Manager, and Customer Service Supervisor. Multiple configuration options of this solution are available.

The Supervisor solution is an assessment used for job candidates applying to entry-level leadership positions who tend to supervise hourly employees. Sample tasks for these jobs include, but are not limited to:  planning and preparing work schedules, assigning employees to specific duties; coaching  employees on attendance, conduct, schedule adherence, and work tasks, developing employees' skills ; training subordinates; prioritizing multiple tasks  and priorities; and making  day-to-day decisions with minimal guidance from others. Potential job titles that use this solution are: Team Leader, First Line Supervisor, Call Center Supervisor, and Customer Service Supervisor. Multiple configurations of this solution are available.