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Report: Occupational Personality Questionnaire (OPQ - OPQ32) Manager Report

Occupational Personality Questionnaire (OPQ - OPQ32) Manager Report

This OPQ (Occupational Personality Questionnaire) report is a brief narrative report, intended to be used as a basis for providing written feedback to line managers. It contains the same narrative test as the User Report, but without technical OPQ information such as the profile chart or graphical scales.

Report: Occupational Personality Questionnaire (OPQ - OPQ32) Team Types and Leadership Styles Report

Occupational Personality Questionnaire (OPQ - OPQ32) Team Types and Leadership Styles Report

This OPQ (Occupational Personality Questionnaire) report is based on Belbin's team types and Bass's leadership and reporting styles. Belbins team types: individual preferred role when working in a team. Bass's leadership and reporting styles: individuals preferred leadership styles and likely style of behavior as a direct report.

Report: Customer Contact Styles Questionnaire (CCSQ 7.2) Manager Report - Customer Facing Roles

Customer Contact Styles Questionnaire (CCSQ 7.2) Manager Report - Customer Facing Roles

This report is designed for the line manager. Using competency based language for easy interpretation the report is split into three sections; Executive Summary, Customer Contact Competencies and Competency Definitions.

Report: Occupational Personality Questionnaire (OPQ - OPQ32) User Report

Occupational Personality Questionnaire (OPQ - OPQ32) User Report

This OPQ (Occupational Personality Questionnaire) report includes a Profile Chart and narrative text, focusing on an individual’s likely way of behaving at work. It can be used as an interpretation aid when giving feedback, writing reports, or interpreting OPQ information.

Report: Occupational Personality Questionnaire (OPQ - OPQ32) Team Types and Leadership Styles Profile

Occupational Personality Questionnaire (OPQ - OPQ32) Team Types and Leadership Styles Profile

This OPQ (Occupational Personality Questionnaire) report is based on Belbin's team types and Bass's leadership and reporting styles. Belbins team types: individual preferred role when working in a team. Bass's leadership and reporting styles: individuals preferred leadership styles and likely style of behavior as a direct report.

Report: Occupational Personality Questionnaire (OPQ - OPQ32) Emotional Intelligence Report

Occupational Personality Questionnaire (OPQ - OPQ32) Emotional Intelligence Report

This OPQ (Occupational Personality Questionnaire) report explores how a person manages feelings and relationships with other people. It is intended for use in a development setting.

Assessment: MFS + OPQ 360° Feedback Assessment

MFS + OPQ 360° Feedback Assessment

Multi-rater Feedback System (MFS) – 360° feedback and development helps you prepare the right people for the right roles and focus on the training and support they need to excel. In a 360° feedback review, individuals receive structured feedback - measured against the needs of the business - from managers, direct reports, peers, colleagues and customers. Based on the Universal Competency Framework, the combined MFS and OPQ assesses an individual's performance in the workplace based on the competencies deemed the most important for the role, allowing the individual's colleagues to provide a confidential performance appraisal, and combines this with their potential to perform, as defined in their OPQ.

Package: Entry Level Cashier

Entry Level Cashier

The Cashier solution is for entry-level retail positions in which employees receive payment in the form of cash, check, or credit cards for goods purchased. Sample tasks for these jobs include, but are not limited to: handling payments, offering customer service, and issuing receipts and refunds. Potential job titles that use this solution are: Cashier, Sales Associate, and Clerk. There are multiple configurations and versions of this solution available.

Package: Entry Level Customer Service (General)

Entry Level Customer Service (General)

The Retail Sales and Service solution is for entry-level retail positions in which employees are expected to generate sales while providing exceptional customer service. Sample tasks for these jobs include, but are not limited to: greeting each customer with warmth and eagerness, keeping up-to-date on current promotions and advertisements, possessing knowledge about the company's products and services and being able to communicate this information to customers, and participate in various activities that help to support the operation of a store. Potential job titles that use this solution are: Sales Representative, Retail Sales Associate, and Sales Clerk. Multiple configurations of this solution are available.

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