The Hospitality Retail Associate solution is designed for customer centered entry-level positions that may or may not include a sales component. The solution covers retail oriented positions within the hospitality industry, and sample tasks may include taking orders, solving product or service issues, responding positively to difficult customers, referring unresolved issues to the appropriate individuals, providing information on products and/or services. Potential job titles that use this solution are: Gift Shop Attendant, Sales Associate, Cashier and Salesperson. Multiple configurations of this solution are available.

This assessment measures ability to correctly use the various parts of speech in written communication and covers subject-verb agreement, sentence structure, and punctuation.

The Contact Center Agent - Advanced solution is an assessment used for job candidates applying to entry-level positions in a contact center environment that require more experience and where the main focus of the job is customer service. Sample tasks for these jobs include, but are not limited to: interacting with customers on the phone to provide information; taking orders, and solving product or service issues; responding positively to difficult or irate customers; navigating within multiple applications to find and view customer account details; and typing information quickly and accurately. Potential job titles that use this solution are: Call Center Representative, Contact Center Representative, Customer Service Agent, and Customer Service Representative. There are multiple configurations and versions of this solution available.

SHL is introducing job-realistic, compelling, and highly engaging content into our predictive assessments. These simulations will measure five of the most important and predictive competencies for success in a team-based work environment, through state-of-the-art, 3D-animation technology. It engages candidates to participate in scenarios while capturing information on a person’s style of working with and relating to others, adaptability in changing or demanding situations, decisiveness, initiative, and results-orientation. Talent Simulations have been released for South Africa and will be available for UK soon. US and ANZ versions will follow later in the year.

SHL is introducing job-realistic, compelling, and highly engaging content into our predictive assessments. These simulations will measure five of the most important and predictive competencies for success in a team-based work environment, through state-of-the-art, 3D-animation technology. It engages candidates to participate in scenarios while capturing information on a person’s style of working with and relating to others, adaptability in changing or demanding situations, decisiveness, initiative, and results-orientation. Talent Simulations have been released for South Africa and will be available for UK soon. US and ANZ versions will follow later in the year.

This test, designed for administrative professionals, measures knowledge of important types of business writing being used today. It covers the following topics: Business Letters, Other Formats, Principles of Organization, Rules of Grammar, Spelling, Style and Tone, and Vocabulary.

This is the same as the multiple choice version of the test but is administered in short answer form. It measures ability to correctly spell words in written communication and covers plurals, prefixes, suffixes, abbreviations, and common errors.

This test measures ability to quickly perform intermediate level mathematical computations including addition, subtraction, multiplication, and division, as well as calculate percentages and convert fractions and decimals. Test takers must answer each question by performing the appropriate computation and selecting the correct answer. Test takers are not allowed to use calculators, but may use pencil and paper to solve problems.

The Service Associate is designed for entry-level positions that are primarily task focused but may include a customer service component. The solution covers a wide variety of support positions in the hospitality industry and sample tasks may include: cleaning hotel rooms, serving food at buffet lines, parking cars, and/or delivering food to hotel rooms. Potential job titles that use this solution are: Housekeeper, Buffet Server, Room Service Attendant, and Valet. Multiple configurations of this solution are available.

Graduate Scenarios is a unique test of Managerial Judgment - an individual’s ability to decide on effective ways of handling real life situations. It is specifically designed to assess judgment in graduates; a group who typically has limited work experience to draw on. It consists of hypothetical scenarios, each followed by several possible responses. Candidates rate the effectiveness of each response, using a 6-point scale, from highly undesirable to highly desirable. It can be used for recruitment, selection, training and development, performance management and coaching in a variety of functions and industries.