The Contact Center – Service and Sales Agent solution is an assessment used for job candidates applying to entry-level positions in a contact center environment where the main focus of the job is both customer service and sales. These would be positions where some portion of their pay is based on sales revenue. Sample tasks for these jobs include, but are not limited to: interacting with customers on the phone to provide information; promoting products to customers; taking orders; solving product or service issues; responding positively to difficult or irate customers; navigating within multiple applications to find and view customer account details; and typing information quickly and accurately. Potential job titles that use this solution are: Call Center Representative, Contact Center Service and Sales Agent, Customer Service and Sales Agent, and Customer Service Representative. Multiple configurations of this solution are available.

This test measures knowledge of the core areas of mathematics that are important in everyday life. Designed for everyone who is familiar with the Imperial Measurement System, this test covers the following topics: Arithmetic Computations, Basic Geometry, Decimals, Fractions, Percentages, Problem Solving with Arithmetic, Ratio and Proportion, and Statistics and Graphs.

The Installation and Repair Technician solution is designed for use with entry-level field technician positions in the telecommunications industry. The solution is focused on positions that involve installing, repairing, and maintaining telecommunications equipment, along with some customer interaction, and little to no specific sales components. Sample tasks may include: installing or repairing end-user telecommunications equipment and services, interacting with customers, and installing, or repairing telecommunications network infrastructure. Potential job titles that use this solution are: Installer, Service Technician, and Customer Installation Technician. There are multiple configurations of this solution available.

This test measures ability to sort names in alphabetical order. Test takers are shown a graphical display of four folder tabs -- three contain alphabetized names and one is blank. The test taker is required to select the name from a list that belongs on the blank tab.

This assessment measures ability to use basic mathematic computations to solve real-world problems. Calculators are not allowed, but candidates can use paper and pencil to answer questions.

This test is designed to measure ability to enter numbers using a numeric keypad. Test takers are instructed to enter data into fields using a numeric keypad on their keyboard; the number keys at the top of the keyboard are disabled. The test measures for accuracy and speed.

The Professional/Individual Contributor solution is for mid to upper-level, non-managerial positions. Sample tasks for these jobs include, but are not limited to: meeting with clients to determine their needs, analyzing data sets, and working with co-workers to complete projects. Potential job titles that use this solution are: Engineer, Human Resource Consultant, and IT Analyst. There are multiple configurations and versions of this solution available.

This is a multiple choice assessment that measures ability to identify correctly spelled words in written communication. It is a timed assessment that covers the following topics: plurals, prefixes, suffixes, abbreviations, and common errors. There is also a short answer version of the test.

The Administrative Professional Solution is for entry to mid-level positions that involve routine clerical and administrative functions in addition to office management functions and customer service. Sample tasks for this job include, but are not limited to: arranging conference calls; drafting correspondence; scheduling meetings; greeting visitors; coordinating office activities. Potential job titles that use this solution are: Administrative Assistant, Secretary, Office Manager, Administrative Aide, and Administrative Associate. There are multiple configurations of this solution available.

SHL is introducing job-realistic, compelling, and highly engaging content into our predictive assessments. These simulations will measure five of the most important and predictive competencies for success in a team-based work environment, through state-of-the-art, 3D-animation technology. It engages candidates to participate in scenarios while capturing information on a person’s style of working with and relating to others, adaptability in changing or demanding situations, decisiveness, initiative, and results-orientation. Talent Simulations have been released for South Africa and will be available for UK soon. US and ANZ versions will follow later in the year.