The Hospitality Manager solution is designed for management level positions in the hospitality industry. Sample tasks include overall property management, managing staff and managing the guest experience. The solution is focused on managing business operations, managing staff, solving problems, making good decisions and maintaining focus on the customer. Potential job titles that use this solution are: Property Manager, Property Director, Hotel Manager and Hospitality Manager. Multiple configurations of this solution are available.

The Reservation Agent solution is designed for entry-level positions within the hospitality industry. Sample tasks may include making, updating, or canceling reservations; looking up information and entering information into a computer; providing information on the hotel and the services offered. Potential titles that use this solution are: Reservation Agent, Customer Service Representative and Reservationist. Multiple configurations of this solution are available.

The Restaurant Supervisor solution is designed for management level positions in the hospitality industry. Sample tasks include serving as a staff resource, setting schedules and monitoring daily operations. The solution is focused on solving problems, making good decisions and maintaining focus on the customer. Potential job titles that use this solution are: Restaurant Supervisor and Restaurant Staff Supervisor. Multiple configurations of this solution are available.

The Support Supervisor solution is designed for entry-level leadership positions in the hospitality industry that oversee hourly employees in non-customer facing support positions (e.g. Janitors, Laundry Workers, Grounds Crew). Individuals in these roles may perform many of the duties of the employees they supervise. Sample tasks may include: assigning work tasks, taking corrective action when an employee is performing poorly, and monitoring employees to assess the satisfactory completion of tasks. Potential job titles that use this solution are: Head Custodian, Maintenance Supervisor, Buildings and Grounds Supervisor, Facilities Manager, Housekeeping Supervisor, Building and Grounds Director and Housekeeping Director. Multiple configurations of this solution are available.

The Rough Carpentry test measures knowledge of basic measurements used in carpentry, floor, wall, and roof framing, and wood joints.

The Host solution is designed for entry level positions in the hospitality industry. Sample tasks include greeting guests, managing wait lists and showing guests to their tables. The solution is focused on work ethic and customer focus. Potential job titles that use this solution are: Host, Hostess and Greeter. There are multiple configurations and versions of this solution available.

The Support Associate solution is designed for entry-level positions that involve little to no interaction with customers. The solution covers a wide variety of support positions in the hospitality industry, and sample tasks may include: food preparation, dishwashing, and/or cleaning. Potential job titles that use this solution are: Janitor, Food Prep, Laundry Associate and Dishwasher. Multiple configurations of this solution are available.

This assessment measures speed and accuracy at taking shorthand notes while listening to a dictation recording and transcribing the shorthand notes to a word processor. This test is available in US English, UK English and Australasian English.

The Service Supervisor solution is designed for entry-level leadership positions in the hospitality industry that oversee hourly and salaried employees in customer facing positions (e.g. Front Desk Associate, Concierge, Guest Service Associate). Individuals in these roles perform many of the duties of the employees they supervise. Sample tasks may include: assisting challenging guests, coaching employees on their customer service skills, taking corrective action when an employee is performing poorly, and monitoring employees to assess the satisfactory completion of tasks. Potential job titles that use this solution are: Front Desk Manager, Guest Services Supervisor, and Front Desk Supervisor. Multiple configurations of this solution are available.

The Event Sales Manager solution is designed for management level positions in the hospitality industry. Sample tasks include selling use of facility space for special events and managing staff. The solution is focused on sales, solving problems and making good decisions. Potential job titles that use this solution are: Event Sales Manager, Events Manager and Special Events Manager. Multiple configurations of this solution are available.