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Assessment: Verbal Reasoning (R1)

Verbal Reasoning (R1)

This assessment measures ability to combine separate pieces of information and determine true statements based on that information. The test taker is required to review a list of facts and select the correct conclusion from a list of four statements. The test is available in US English, UK English and Australasian English.

Assessment: Proofreading

Proofreading

This assessment measures ability to read for errors involving spelling, punctuation, grammar and word choice. It also measures ability to correct those errors.

Assessment: Contact Center Sales Agent (Short Form)

Contact Center Sales Agent (Short Form)

The Contact Center - Sales Agent solution is an assessment used for job candidates applying to entry-level positions in a contact center environment where the main focus of the job is sales. Sample tasks for these jobs include, but are not limited to: promoting products to customers; persuading customers to buy products; completing a transaction with a customer; interacting with customers on the phone to provide information; taking orders; navigating within multiple applications to find and view customer account details; and typing information quickly and accurately. Potential job titles that use this solution are: Call Center Sales Representative, Contact Center Sales Representative, and Contact Center Sales Agent. There are multiple configurations of this solution available.

Assessment: Senior Sales Professional (Short Form)

Senior Sales Professional (Short Form)

The Senior Sales Professional solution is for high-level sales positions in which employees proactively sell products to customers, develop relationships with new or existing customers, and have their pay and/or performance heavily based on sales revenue. Sample tasks for these jobs include, but are not limited to: promoting products to customers, consulting with and persuading customers to buy products, and building ongoing customer relationships. Potential job titles that use this solution are: Senior Sales Representative, Business Development Manager, and Senior Sales Consultant. Multiple configurations of this solution are available.

Assessment: Typing Test 2

Typing Test 2

This assessment is timed and designed to measure speed and accuracy in typing. This assessment allows the 5 minutes to type passages into a simulated word processing document. Test takers will need a printed text original for this type of evaluation. The reading level of this assessment ranges from the 10th to 12th grades. This typing test uses the following formula to determine the Net Words Per Minute score: Net Words Per Minute = Gross Words Per Minute - Total Errors. Localized for use in the UK.

Assessment: Microsoft Outlook 2003

Microsoft Outlook 2003

Outlook 2003 is the e-mail application component of the Microsoft Office 2003 suite. The Outlook 2003 assessment measures the candidate's basic and intermediate knowledge and skill in using the Microsoft Outlook 2003 e-mail application to format, print, and manage incoming and outgoing messages and attachments, schedule appointments and meetings, create, manage, and share calendars and contacts, and configure basic Outlook messaging options.

Assessment: Contact Centre Service and Sales Agent (Short Form)

Contact Centre Service and Sales Agent (Short Form)

The Contact Center – Service and Sales Agent solution is an assessment used for job candidates applying to entry-level positions in a contact center environment where the main focus of the job is both customer service and sales. These would be positions where some portion of their pay is based on sales revenue. Sample tasks for these jobs include, but are not limited to: interacting with customers on the phone to provide information; promoting products to customers; taking orders; solving product or service issues; responding positively to difficult or irate customers; navigating within multiple applications to find and view customer account details; and typing information quickly and accurately. Potential job titles that use this solution are: Call Center Representative, Contact Center Service and Sales Agent, Customer Service and Sales Agent, and Customer Service Representative. Multiple configurations of this solution are available.

Assessment: Math Fundamentals

Math Fundamentals

This test measures knowledge of the core areas of mathematics that are important in everyday life. Designed for everyone who is familiar with the Imperial Measurement System, this test covers the following topics: Arithmetic Computations, Basic Geometry, Decimals, Fractions, Percentages, Problem Solving with Arithmetic, Ratio and Proportion, and Statistics and Graphs.

Assessment: Filing Names

Filing Names

This test measures ability to sort names in alphabetical order. Test takers are shown a graphical display of four folder tabs -- three contain alphabetized names and one is blank. The test taker is required to select the name from a list that belongs on the blank tab.

Assessment: Mathematical Problem Solving

Mathematical Problem Solving

This assessment measures ability to use basic mathematic computations to solve real-world problems. Calculators are not allowed, but candidates can use paper and pencil to answer questions.

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