The Service Associate is designed for entry-level positions that are primarily task focused but may include a customer service component. The solution covers a wide variety of support positions in the hospitality industry and sample tasks may include: cleaning hotel rooms, serving food at buffet lines, parking cars, and/or delivering food to hotel rooms. Potential job titles that use this solution are: Housekeeper, Buffet Server, Room Service Attendant, and Valet. Multiple configurations of this solution are available.

Graduate Scenarios is a unique test of Managerial Judgment - an individual’s ability to decide on effective ways of handling real life situations. It is specifically designed to assess judgment in graduates; a group who typically has limited work experience to draw on. It consists of hypothetical scenarios, each followed by several possible responses. Candidates rate the effectiveness of each response, using a 6-point scale, from highly undesirable to highly desirable. It can be used for recruitment, selection, training and development, performance management and coaching in a variety of functions and industries.

Executive Scenarios is a unique test of Managerial Judgment - an individual’s ability to decide on effective ways of handling real life situations. It is specifically designed to assess judgment in Executives; a group who typically has significant work experience to draw on. It consists of hypothetical scenarios, each followed by several possible responses. Candidates rate the effectiveness of each response, using a 6-point scale, from highly undesirable to highly desirable. It can be used for recruitment, selection, training and development, performance management and coaching in a variety of functions and industries.

The Contact Center Technical Support Agent solution is an assessment used for job candidates applying to entry-level positions in a contact center environment where the main focus of the job is providing customer service in the form of technical support. Sample tasks for these jobs include, but are not limited to: interacting with customers on the phone to provide information; troubleshooting and diagnosing problems; solving product or service issues; responding positively to difficult or irate customers; navigating within multiple applications to find and view customer account details; and typing information quickly and accurately. Potential job titles that use this solution are: Call Center Representative, Contact Center Technical Support Agent, Customer Service Agent, and Technical Support Representative. Multiple configurations of this solution are available.

This assessment identifies the ability to correctly identify words common in business communications. In this test, the test taker reads a sentence containing a highlighted word. The test taker is required to select the synonym of the highlighted word from a list of four choices. This test is available in US English and UK English.

This instrument aids in the assessment of a candidate's writing proficiency and requires the candidate to compose original answers to job-related scenarios.

This test measures knowledge of typical administrative and support activities performed in offices today. It is designed for all support and administrative professionals and covers the following topics: Computer, Correspondence, Customer Service, Filing, Organization, Proofreading, Scheduling, and Telephone Techniques.

This assessment measures ability to combine separate pieces of information and determine true statements based on that information. The test taker is required to review a list of facts and select the correct conclusion from a list of four statements. The test is available in US English, UK English and Australasian English.

This solution is for entry-level positions in an inbound healthcare call center environment. Candidates answer multiple choice questions as well as questions in a simulated call center environment to assess: achievement orientation, dependability, customer focus, emotional resilience, healthcare working with information, data entry speed, typing accuracy, and attention to detail. There are multiple configurations and versions of this solution available.

This test measures knowledge of mathematics commonly used in business. Designed for all professionals, this test includes the following topics: Calculating Markup and Markdown Percentage; Interest, Invoicing, and Net/Gross; Markdown Price; Markup Price; Original Price Before Markdown or Markup; Price from Total without and with Tax; and Total from Algorithm, Chart, or Formula.