The Contact Center – Service and Sales Agent solution is an assessment used for job candidates applying to entry-level positions in a contact center environment where the main focus of the job is both customer service and sales. These would be positions where some portion of their pay is based on sales revenue. Sample tasks for these jobs include, but are not limited to: interacting with customers on the phone to provide information; promoting products to customers; taking orders; solving product or service issues; responding positively to difficult or irate customers; navigating within multiple applications to find and view customer account details; and typing information quickly and accurately. Potential job titles that use this solution are: Call Center Representative, Contact Center Service and Sales Agent, Customer Service and Sales Agent, and Customer Service Representative. Multiple configurations of this solution are available.

The C++ test measures knowledge of the object-oriented programming language C++. Designed for experienced programmers, this test covers the following topics: Basic Structure and Syntax, C++ Class, C++ Data Types, Class Derivation and Inheritance, Class Member Functions, Exception Handling, Fundamentals of OOD, and OOP.

The Installation and Repair Technician solution is designed for use with entry-level field technician positions in the telecommunications industry. The solution is focused on positions that involve installing, repairing, and maintaining telecommunications equipment, along with some customer interaction, and little to no specific sales components. Sample tasks may include: installing or repairing end-user telecommunications equipment and services, interacting with customers, and installing, or repairing telecommunications network infrastructure. Potential job titles that use this solution are: Installer, Service Technician, and Customer Installation Technician. There are multiple configurations of this solution available.

The Computer Literacy - Windows XP test measures knowledge of how to use a computer. Test questions are based on a computer that runs the Windows XP Professional operating system in the default (not classic) mode and default configuration. Designed for entry-level computer users, this test includes the following topics: how to install and launch applications; connecting with other users through networks and file sharing; and using input/output devices such as printers, monitors and other peripherals. The test also covers basic Internet concepts such as email, firewalls and the world wide web; maintenance and settings of the XP environment; storage and management of files; audio and video features; and using multiple windows to work efficiently.

This test measures ability to sort names in alphabetical order. Test takers are shown a graphical display of four folder tabs -- three contain alphabetized names and one is blank. The test taker is required to select the name from a list that belongs on the blank tab.

The Forklift Operator test measures knowledge of forklift safety, operation, and maintenance.

This test is designed to measure ability to enter numbers using a numeric keypad. Test takers are instructed to enter data into fields using a numeric keypad on their keyboard; the number keys at the top of the keyboard are disabled. The test measures for accuracy and speed.

The Professional/Individual Contributor solution is for mid to upper-level, non-managerial positions. Sample tasks for these jobs include, but are not limited to: meeting with clients to determine their needs, analyzing data sets, and working with co-workers to complete projects. Potential job titles that use this solution are: Engineer, Human Resource Consultant, and IT Analyst. There are multiple configurations and versions of this solution available.

This is a multiple choice assessment that measures ability to identify correctly spelled words in written communication. It is a timed assessment that covers the following topics: plurals, prefixes, suffixes, abbreviations, and common errors. There is also a short answer version of the test.

The Hospitality Retail Associate solution is designed for customer centered entry-level positions that may or may not include a sales component. The solution covers retail oriented positions within the hospitality industry, and sample tasks may include taking orders, solving product or service issues, responding positively to difficult customers, referring unresolved issues to the appropriate individuals, providing information on products and/or services. Potential job titles that use this solution are: Gift Shop Attendant, Sales Associate, Cashier and Salesperson. Multiple configurations of this solution are available.