The Hospitality Retail Associate solution is designed for customer centered entry-level positions that may or may not include a sales component. The solution covers retail oriented positions within the hospitality industry, and sample tasks may include taking orders, solving product or service issues, responding positively to difficult customers, referring unresolved issues to the appropriate individuals, providing information on products and/or services. Potential job titles that use this solution are: Gift Shop Attendant, Sales Associate, Cashier and Salesperson. Multiple configurations of this solution are available.

This assessment measures ability to correctly use the various parts of speech in written communication and covers subject-verb agreement, sentence structure, and punctuation.

This test measures knowledge of common medical terms, prefixes, and suffixes being used today. Designed for all health care professionals, this test covers the following topics: Anatomical Mapping, Cardiovascular System, Digestive System, Endocrine System/Lymphatic/Urinary Systems, Musculoskeletal System, Nervous System, Reproductive System, Respiratory System, and Specific Field-Related Terms/Etymology. This test checks an individual's knowledge of the concepts and subjects tested. The results of this test do not imply that the individual possesses the necessary skills to perform a specific procedure or treatment. The results of this test do not indicate if the individual is licensed or authorized to practice any health care profession under any applicable laws.

This test measures knowledge of financial analysis in the United States including the metrics used and the regulatory organizations involved. Designed for the experienced financial professional, this test covers the following topics: Analyzing Return, Analyzing Risk, Budgetary Control, Budgets, Cost of Capital, Financial Analysis, and Valuation Methods. Test-takers will need a financial calculator for this exam.

The Contact Center Agent - Advanced solution is an assessment used for job candidates applying to entry-level positions in a contact center environment that require more experience and where the main focus of the job is customer service. Sample tasks for these jobs include, but are not limited to: interacting with customers on the phone to provide information; taking orders, and solving product or service issues; responding positively to difficult or irate customers; navigating within multiple applications to find and view customer account details; and typing information quickly and accurately. Potential job titles that use this solution are: Call Center Representative, Contact Center Representative, Customer Service Agent, and Customer Service Representative. There are multiple configurations and versions of this solution available.

SHL is introducing job-realistic, compelling, and highly engaging content into our predictive assessments. These simulations will measure five of the most important and predictive competencies for success in a team-based work environment, through state-of-the-art, 3D-animation technology. It engages candidates to participate in scenarios while capturing information on a person’s style of working with and relating to others, adaptability in changing or demanding situations, decisiveness, initiative, and results-orientation. Talent Simulation have been released for South Africa and will be available for UK soon. US and ANZ versions will follow later in the year.

SHL is introducing job-realistic, compelling, and highly engaging content into our predictive assessments. These simulations will measure five of the most important and predictive competencies for success in a team-based work environment, through state-of-the-art, 3D-animation technology. It engages candidates to participate in scenarios while capturing information on a person’s style of working with and relating to others, adaptability in changing or demanding situations, decisiveness, initiative, and results-orientation. Talent Simulation have been released for South Africa and will be available for UK soon. US and ANZ versions will follow later in the year.

This test, designed for administrative professionals, measures knowledge of important types of business writing being used today. It covers the following topics: Business Letters, Other Formats, Principles of Organization, Rules of Grammar, Spelling, Style and Tone, and Vocabulary.

The SQL (ANSI) test measures knowledge of database queries using ANSI SQL. Designed for experienced database programmers and administrators, this test covers the following topics: Relational Database and SQL Basics, SQL Data Modification, SQL Queries, and Using SQL DML.

The SQL (ANSI) Fundamentals test measures knowledge of database queries using ANSI SQL. Designed for entry-level database programmers and administrators, this test covers the following topics: Grouping and Totaling, Relational Database and SQL Basics, SQL Data Definition (DDL), SQL Data Modification, SQL Queries, and Using SQL DML.