This OPQ (Occupational Personality Questionnaire) report consists of two reports. The User Report includes a Profile Chart and narrative text, focusing on an individuals likely way of behaving at work. The Manager's Report describes the individual's personal style in narrative text that can be given directly to a line manager. These reports can be used as an interpretation aid when giving feedback, writing reports, or interpreting OPQ information.

The profile is a graphical output based on the candidates responses to the Work Styles Questionnaire (WSQ). Designed for trained users it includes all the key information needed to enable you to predict how an individual is likely to behave in a work situation.

Multi-rater Feedback System (MFS) – 360° feedback and development helps you prepare the right people for the right roles and focus on the training and support they need to excel. In a 360° feedback review, individuals receive structured feedback - measured against the needs of the business - from managers, direct reports, peers, colleagues and customers. Based on the Universal Competency Framework, the combined MFS and OPQ assesses an individual's performance in the workplace based on the competencies deemed the most important for the role, allowing the individual's colleagues to provide a confidential performance appraisal, and combines this with their potential to perform, as defined in their OPQ.

This optional group report aggregates the scores of all the participants in the project, and shows them in one consolidated view. It provides detailed feedback on the skills, abilities, personal attributes and other job relevant characteristics of a team, as seen from a number of different perspectives, and is based on the analysis of responses to the Universal Competency Framework questionnaire.

Constructive feedback is increasingly recognised as a key to enhancing managerial effectiveness. This report provides the focus with detailed feedback on their skills, abilities, personal attributes and other job relevant characteristics, as seen from a number of different perspectives. It is based on the analysis of responses to the Universal Competency Framework questionnaire which you and these other people completed recently.

Constructive feedback is increasingly recognised as a key to enhancing managerial effectiveness. This report provides the focus with detailed feedback on their skills, abilities, personal attributes and other job relevant characteristics, as seen from a number of different perspectives. It is based on the analysis of responses to the Universal Competency Framework questionnaire which you and these other people completed recently.This report will also provide guidance to the focus on actions they could take for improving on areas where they have received low ratings (development tips) and suggestions on improving further on their strengths (leverage tips). The tips are linked to each behavioural statement within the competency framework

The Entry Level Cashier Solution is for entry-level retail positions in which employees receive payment in the form of cash, check, or credit cards for goods purchased. Sample tasks for these jobs include, but are not limited to: handling payments, offering customer service, and issuing receipts and refunds.

The Entry Level Customer Service Solution (General) is for a wide range of entry-level positions where employees are expected to interact with customers when carrying out critical tasks of the job. This includes positions that require frequent interactions with customers, or positions where customer service is not central to the role, but is still essential for successful performance on the job. Sample tasks for these jobs include, but are not limited to: interacting with customers on the phone to provide information; taking orders; solving product or service issues; and responding positively to difficult or irate customers.

The Entry Level Customer Service Solution (Retail/Contact Center) is for entry-level positions in which employees interact with customers by providing information or carrying out customer requests related to an organizations products or services. Sample tasks for these jobs include, but are not limited to: interacting with customers on the phone or in person; taking orders; solving product or service issues; and responding positively to difficult or irate customers.

The Entry Level Hotel Front Desk Solution is for entry-level customer service positions in the hospitality industry. The solution is appropriate for positions in which the majority of the work is done at the front or guest check-in desk. Sample tasks may include: welcoming guests warmly, issuing keys to guests, and accepting payment.