This test measures the candidate's knowledge of Quark Xpress 4. Designed for experienced users, this test covers the following topics: Character Formatting, Color Management, Configuring and Customizing, Document Management, Graphics, Object Placement, Page Layout, Paragraph Formatting, Printing and Output, Text Editing, and Text/Picture Boxes.

The Retail Manager with Sales solution is an assessment used for job candidates applying to entry-level leadership positions who tend to supervise hourly employees but also have a significant portion of their job performance based on sales and customer service. Sample tasks for these jobs include, but are not limited to: planning and preparing work schedules, assigning employees to specific duties; promoting products to customers; training subordinates; building ongoing customer relationships; and making day-to-day decisions with minimal guidance from others. Potential job titles that use this solution are: Assistant Manager, Sales Supervisor, Retail Manager, and Floor Leader. There are multiple configurations and versions of this solution available.

The Sales Engineer solution is designed for use with professional level telecommunications engineers with distinct sales responsibilities. The solution is focused on positions that involve the design of telecommunications networks for specific customer applications, and places an emphasis on reasoning ability and sales ability. Sample tasks may include: designing network solutions to meet customer needs, communicating technical information to all levels of clients participating in the sales process, assisting or owning the sales process, and ensuring proper implementation of contracted equipment and services. Potential job titles that use this solution are: Sales Engineer, Senior Technical Consultant, and Technical Sales Lead. There are multiple configurations of this solution available.

The Siebel 2000 Administration test measures knowledge of Siebel 2000 Administration. Designed for experienced administrators, this test covers the following topics: Architecture, Configuration, Deployment, Installation, Siebel Foundations, Siebel Repository, and Siebel VB.

The Transcriptionist solution is for entry-level clerical roles in a healthcare environment that require employees to translate medical information. Sample tasks for these jobs include, but are not limited to: transcribing dictated reports, deciphering medical jargon, and proofing medical reports. Potential job titles that use this solution are: Medical Transcriptionist, Medical Transcriber, and Documentation Specialist. Multiple configurations of this solution are available.

The Entry Level Cashier Solution is for entry-level retail positions in which employees receive payment in the form of cash, check, or credit cards for goods purchased. Sample tasks for these jobs include, but are not limited to: handling payments, offering customer service, and issuing receipts and refunds.

The Entry Level Customer Service Solution (General) is for a wide range of entry-level positions where employees are expected to interact with customers when carrying out critical tasks of the job. This includes positions that require frequent interactions with customers, or positions where customer service is not central to the role, but is still essential for successful performance on the job. Sample tasks for these jobs include, but are not limited to: interacting with customers on the phone to provide information; taking orders; solving product or service issues; and responding positively to difficult or irate customers.

The Entry Level Customer Service Solution (Retail/Contact Center) is for entry-level positions in which employees interact with customers by providing information or carrying out customer requests related to an organizations products or services. Sample tasks for these jobs include, but are not limited to: interacting with customers on the phone or in person; taking orders; solving product or service issues; and responding positively to difficult or irate customers.

The Entry Level Hotel Front Desk Solution is for entry-level customer service positions in the hospitality industry. The solution is appropriate for positions in which the majority of the work is done at the front or guest check-in desk. Sample tasks may include: welcoming guests warmly, issuing keys to guests, and accepting payment.

The Entry Level Sales Roles Solution is for entry-level positions in which employees proactively sell products or services to customers and have their compensation and/or performance based on sales revenue. Sample tasks for these jobs include, but are not limited to: promoting products to customers, persuading customers to buy products, and completing a transaction with a customer.