The Service Supervisor solution is designed for entry-level leadership positions in the hospitality industry that oversee hourly and salaried employees in customer facing positions (e.g. Front Desk Associate, Concierge, Guest Service Associate). Individuals in these roles perform many of hte duties of the employees they supervise. Sample tasks may include: assisting challenging guests, coaching employees on their customer service skills, taking corrective action when an employee is performing poorly, and monitoring employees to assess the satisfactory completion of tasks. Potential job titles that use this solution are: Front Desk Manager, Guest Services Supervisor, and Front Desk Supervisor. Multiple configurations of this solution are available.

The Sexual Harassment Awareness (U.S.) test measures knowledge of issues that constitute sexual harassment in the workplace. Designed for all employees, this test covers the following topics: Conduct of a Sexual Nature, Consequences of Sexual Harassment, Constructive Discharge, Harassment Complaints, Hostile Environment, Liability, Quid Pro Quo, Retaliation, Third-Party Harassment, Unwelcome Conduct, and Workplace Harassment.

The LotusScript R5 Programming test measures knowledge of programming LotusScript R5. Designed for experienced programmers, this test covers the following topics: Agents, Classes New to R5 or R4.6, Data Structures, Domino Object Model, Error Handling, Expressions and Operators, Interacting with the User, Procedures, Program Flow Control, Reaching Beyond Notes, User-Defined Data Types and Classes, Working with Databases, and Working with Documents.

This assessment measures the candidate's basic and intermediate experience in creating and managing document files, editing and formatting text, formatting document pages, creating and editing tables, performing mail merge operations, and inserting and modifying a table of contents. There are two versions of this test available: a full-length test and an Essentials test. This test is the Essentials version and consists of the 20 most important, most frequently performed tasks. (The full length version consists of 38 items.)

The XSL test measures knowledge of the W3C Extensible Stylesheet Language (XSL) and how a specification is used to separate the content when creating XML or HTML pages. Designed for experienced software and Web developers, this test covers the following topics: XSL Formatting, XSL Software, and XSL Transformation.

The Adobe PageMaker 6.5 test measures knowledge of Adobe PageMaker 6.5. Designed for experienced users, this test covers the following topics: Advanced Features, Color, Document Layout, Graphics, Linked Files, Outputting/Exporting, Portability, Typography, and User Interface.

The Check Point FireWall-1 NG Administration test measures knowledge of designing and maintaining firewalls using Check Point's FireWall-1 application. Designed for experienced Web administrators, this test covers the following topics: Audits, Authentication, Core Concepts, FW-1 Installation/Architecture, FW-1 Management, High Availability, Network Address Translation, Performance Tuning, and Security Policy/Rule Base.

The Claims/Operations Supervisor solution is for entry-level management positions that involve supervising hourly employees. Sample tasks for this job include, but are not limited to: planning and preapring work schedules; assigning employees to specific dutites; coaching employees on attendance, conduct, schedule adherence, and work tasks; developing employees' skills; training subordinates; prioritizing multiple tasks and priorities; making day-to-day decisions with minimal guidance from others. Potential job titles that use this solution are: Team Leader, Coach, First Line Supervisor, Claims Supervisor, Operations Supervisor, and Customer Service Supervisor. Multiple configurations of this solution are available.

The HIPAA (Security) test measures knowledge of compliance with the standards required by the Security and Electronic Signature Standards as they apply to HIPAA. Designed for healthcare professionals and concentrating on nontechnical as well as technical aspects of the HIPAA Standards for Security and Electronic Signatures, this test covers the following topics: Computer Mechanisms, Computer Models, General Knowledge, Implementation, Medical Records, Organization, Security Basics, and Setup.

This assessment measures a candidate's experience in creating and managing worksheets, entering and managing data, creating and modifying charts, and performing calculations. There are two versions of this test available: a full-length test and an Essentials test. This test is the full length version which consists of 38 items. (The Essentials version consists of the 20 most important, most frequently performed tasks.)