The Support Associate solution is designed for entry-level positions that involve little to no interaction with customers. The solution covers a wide variety of support positions in the hospitality industry, and sample tasks may include: food preparation, dishwashing, and/or cleaning. Potential job titles that use this solutin are: Janitor, Food Prep, Laundry Associate and Dishwasher. Multiple configurations of this solution are available.

The Lotus Domino R5 Programming test measures knowledge of programming in a Lotus Domino R5 environment. Designed for experienced programmers, this test covers the following topics: Basic Web Design, Core Concepts, Design Elements, Formulas, Security/Database, Security/Programmed, and Workflow Design.

The E-Commerce Concepts test measures knowledge of buying and selling goods and services on the Internet. Designed for individuals who have broad knowledge of the industry and its trends, this test covers the following topics: Backends, Business Models, E-Commerce Technology, General Understanding/Concepts, Personalization, Purchasing, Security, Taxation/Shipping, Technologies on the Horizon, and Types of E-commerce.

The Sales Manager solution is for entry- to mid-level management positions that involve supervising employees working in an insurance organization and have a substantial portion of their job performance based on sales. Sample tasks for this job include, but are not limited to: planning and preparing work schedules; promoting products to customers; training subordinates; analyzing sales statistics gathered by staff to determine sales potential and monitor preferences of customers; building ongoing customer relationships; and making day-to-day decisions with minimal guidance from others. Potential job titles that use this solution are: Insurance Sales Manager, Sales Manager, Assistant Sales Manager, and Sales Supervisor. Multiple configurations of this solution are available.

The Senior Insurance Agent solution is for senior-level professional positions in the insurance industry that sell a portfolio of insurance products, including property, casualty, automotive, health, and life. Sample tasks for this position include, but are not limited to: calling on policyholders to deliver and explain policies or suggest additions or changes; calculating premiums; customizing insurance programs to suit individual customers; ensuring policy requirements are fulfilled; and conferring with clients to obtain and provide information when claims are made on a policy. Potential job titles that use this solution are: Insurance Senior Sales Professional, Senior Producer, Insurance Sales Agent, and Insurance Agent. Multiple configurations of this solution are available.

The Technical Sales Associate solution is for entry-level retail positions in which employees proactively sell a specific line of products that requires substantial knowledge about the products and have their pay and/or performance based on sales revenue. Sample tasks for these jobs include, but are not limited to: obtaining detailed product information, promoting products to customers, persuading customers to buy products, and completing a transaction with a customer. Potential job titles that use this solution are: Sales Representative, Retail Sales Associate, and Sales Clerk. Multiple configurations of this solution are available.

The Contact Center – Business Retention Agent solution is an assessment used for job candidates applying to entry-level positions in a contact center environment where the main focus of the job is customer service with a business retention emphasis. Sample tasks for these jobs include, but are not limited to: interacting with customers on the phone to provide information; taking orders; solving product or service issues; responding positively to difficult or irate customers; navigating within multiple applications to find and view customer account details; and typing information quickly and accurately. Potential job titles that use this solution are: Call Center Retention Agent, Call Center Representative, Contact Center Business Retention Agent, Customer Service Agent, and Customer Service Representative.

The Call Center Representative solution is an assessment used for job candidates applying to entry-level positions in a contact center environment where the main focus of the job is customer service. Sample tasks for these jobs include, but are not limited, to: interacting with customers on the phone to provide information, taking orders, and solving product or service issues; responding positively to difficult or irate customers; navigating within multiple applications to find and view customer account details; and typing information quickly and accurately. Potential job titles that use this solution are: Call Center Representative, Contact Center Representative, Customer Service Agent, and Customer Service Representative. There are multiple configurations of this solution available.

The Computer Telephony Integration (CTI) test measures knowledge of designing and installing computer-operated telephone networks in call centers and other locations. Designed for experienced CTI professionals, this test covers the following topics: Administration, Applications, Architecture, Computing, Database, Design Concepts, Disaster Recovery, Telephone User Interface, Telephony, and Troubleshooting.

The Diversity Awareness (U.S.) test measures knowledge of the issues around working in a diverse workplace. Designed for all employees, this test covers the following topics: Diversity in Organizations, Diversity - Concepts and Driving Forces, Managing for Diversity - Policies and Programs, Organizational Roles and Culture, and The Character of Diversity.