This OPQ (Occupational Personality Questionnaire) report provides a detailed analysis of an individual's leadership potential. It is based on SHL's leading edge Leadership Model, providing a competency based approach to leadership.

The Contact Center - Sales Agent solution is an assessment used for job candidates applying to entry-level positions in a contact center environment where the main focus of the job is sales. Sample tasks for these jobs include, but are not limited to: promoting products to customers; persuading customers to buy products; completing a transaction with a customer; interacting with customers on the phone to provide information; taking orders; navigating within multiple applications to find and view customer account details; and typing information quickly and accurately. Potential job titles that use this solution are: Call Center Sales Representative, Contact Center Sales Representative, and Contact Center Sales Agent. There are multiple configurations of this solution available.

This OPQ (Occupational Personality Questionnaire) report provides clear and relevant information about an individual's strengths and areas for development, for use in staff development and on-boarding situations.

This OPQ (Occupational Personality Questionnaire) report is based on Belbin's team types and Bass's leadership and reporting styles. Belbins team types: individual preferred role when working in ateam. Bass's leadership and reporting styles: individuals preferred leadership styles and likely style of behaviour as a direct report.

This report is designed for the line manager. Using competency based language for easy interpretation the report is split into three sections; Executive Summary, Customer Contact Competencies and Competency Definitions.

This assessment is timed and designed to measure speed and accuracy in typing. This assessment allows the 5 minutes to type passages into a simulated word processing document. Test takers will need a printed text original for this type of evaluation. The reading level of this assessment ranges from the 10th to 12th grades. This typing test uses the following formula to determine the Net Words Per Minute score: Net Words Per Minute = Gross Words Per Minute - Total Errors. Localized for use in the UK.

OPQ Premium Report

This OPQ (Occupational Personality Questionnaire) report includes a Profile Chart and narrative text, focusing on an individuals likely way of behaving at work. It can be used as an interpretation aid when giving feedback, writing reports, or interpreting OPQ information.

This assessment measures ability to use basic mathematic computations to solve real-world problems. Calculators are not allowed, but candidates can use paper and pencil to answer questions.

The MQ Employee Motivation Report is ideal for use by line managers and those concerned with employee’s performance and well being, the Employee Motivation Report provides an in-depth and easy-to-understand evaluation of what motivates and de-motivates someone. It also offers a comprehensive list of tips and suggestions for managing the employee’s strongest motivators and demotivators.