A participant focused report that contains; Executive Scenarios profile; VERY detailed narrative feedback of each of the 4 scales; Managerial Judgement, Managing Objectives, People Management and Reputation Management; Development tips for each of the 6 style scales; Leading and Managing the work, Using external help, One-to-one, Workforce, Organisational support, Commercial support.

Displays all scores on these scales in terms of four types of norm system; T-scores, Percentiles, Stens and Grades.

This solution is for entry-level collections positions in an inbound or outbound call center environment in a financial setting. Candidates answer multiple choice questions to measure achievement orientation, dependability, collector numerical skills, revenue recovery, customer focus, and persistence and planfulness. There are multiple configurations and versions of this solution available.

The Manager solution is an assessment used for job candidates applying to entry-level leadership positions who tend to supervise salaried employees. Sample tasks for these jobs include, but are not limited to: planning projects with subordinates; collaborating with senior managers on developing new methods and procedures; coaching employees on performance-related issues; developing employees' skills; coordinating activities with other managers to accomplish organizational goals; setting and meeting department goals; prioritizing multiple tasks and priorities; making selected strategic and day-to-day decisions; and solving employees' and customers' problems. Potential job titles that use this solution are: Manager, Store Manager, and Branch Manager. There are multiple configurations of this solution available.

This test is designed to measure typing ability, including spacing and formatting. Additionally, this test measures text errors, including spelling mistakes. This is a timed test and it begins when the candidate selects OK on the computer screen. Candidates are provided a printed text original that contains the unformatted text they will need to complete the test: address information, greeting, body text, and closing information. Candidates are asked to type the correctly formatted version of the text into a word processing program. Note that the same text is used in both the Business Letter Compose and Business Letter Edit tests. Therefore, we advise clients not to use both tests in a given test session as experience with one of the tests may influence scores on the other. This test is available in US English, UK English and Australian English.

The Contact Center - Agent solution is an assessment used for job candidates applying to entry-level positions in a contact center environment where the main focus of the job is customer service. Sample tasks for these jobs include, but are not limited to: interacting with customers on the phone to provide information; taking orders; solving product or service issues; responding positively to difficult or irate customers; navigating within multiple applications to find and view customer account details; and typing information quickly and accurately. Potential job titles that use this solution are: Call Center Representative, Contact Center Agent, Customer Service Agent, and Customer Service Representative. There are multiple configurations and versions of this solution available.

The CCSQ interview guide is structured around the 16 Customer Contact competencies for selection purposes. It can be used by line managers or SHL trained users who require a tool to help guide the interview process in recruiting client facing and support roles.

This OPQ (Occupational Personality Questionnaire) report is designed to help people get the most from their development. It summarises the preferred approach to learning across four dimensions.

A participant focused report that contains; Graduate Scenarios profile; Feedback report (with development tips) breaking down the overall Managerial judgement results into each of the 3 sub-scales; Managing Objectives, People Management and Corporate Management.

Displays all scores on these scales in terms of four types of norm system; T-scores, Percentiles, Stens and Grades.