This assessment measures speed and accuracy at taking shorthand notes while listening to a dictation recording and transcribing the shorthand notes to a word processor. This test is available in US English, UK English and Australasian English

The Contact Center – At Home Agent solution is an assessment used for job candidates applying to entry-level positions where the main focus of the job is customer service and is performed in a remote work environment. Sample tasks for these jobs include, but are not limited to: interacting with customers on the phone to provide information; taking orders; solving product or service issues; responding positively to difficult or irate customers; navigating within multiple applications to find and view customer account details; and typing information quickly and accurately. This solution differs from a standard call center agent solution by adding some assessment content targeting remote work potential. Potential job titles that use this solution are: Call Center Representative, Contact Center Representative, Customer Service Agent, and Customer Service Representative. There are multiple configurations and versions of this solution available.

The Service Supervisor solution is designed for entry-level leadership positions in the hospitality industry that oversee hourly and salaried employees in customer facing positions (e.g. Front Desk Associate, Concierge, Guest Service Associate). Individuals in these roles perform many of hte duties of the employees they supervise. Sample tasks may include: assisting challenging guests, coaching employees on their customer service skills, taking corrective action when an employee is performing poorly, and monitoring employees to assess the satisfactory completion of tasks. Potential job titles that use this solution are: Front Desk Manager, Guest Services Supervisor, and Front Desk Supervisor. Multiple configurations of this solution are available.

This assessment measures the candidate's basic and intermediate experience in creating and managing document files, editing and formatting text, formatting document pages, creating and editing tables, performing mail merge operations, and inserting and modifying a table of contents. There are two versions of this test available: a full-length test and an Essentials test. This test is the Essentials version and consists of the 20 most important, most frequently performed tasks. (The full length version consists of 38 items.)

This assessment measures a candidate's experience in creating and managing worksheets, entering and managing data, creating and modifying charts, and performing calculations. There are two versions of this test available: a full-length test and an Essentials test. This test is the full length version which consists of 38 items. (The Essentials version consists of the 20 most important, most frequently performed tasks.)

This solution is for entry to mid-level financial institution positions. Candidates are asked to answer multiple choice questions to assess learning potential, dependability, persistence and planfulness, sales focus, customer focus, and working with information. There are multiple configurations and versions of this solution available.

This assessment evaluates the candidate's experience in creating and managing document files, editing and formatting text, formatting document pages, creating and editing tables, performing mail merge operations, creating and running macros, and inserting and modifying a table of contents. There are two versions of this test available: a full-length test and an Essentials test. This test is the full length version and consists of 38 items. (The Essentials version consists of the 20 most important, most frequently performed tasks.)

The Event Sales Manager solution is designed for management level positions in the hospitality industry. Sample tasks include selling use of facility space for special events and managing staff. The solution is focused on sales, solving problems and making good decisions. Potential job titles that use this solution are: Event Sales Manager, Events Manager and Special Events Manager. Multiple configurations of this solution are available.

The Gaming Associate solution is designed for entry to mid-level positions operating gaming tables. The solution is for highly customer service focused positions that may potentially deal with large sums of money. Sample tasks may include: dealing playing cards, counting and confirming patron bets, collecting patron losses and distributing patron winnings, and exchange currency for playing chips. Potential job titles that use this solution are: Table Games Dealer, Black Jack Dealer, Dealer, Casino Dealer, Dual Rate Dealer, Card Dealer and Gaming Dealer. Multiple configurations of this solution are available.

The Gaming Manager solution is designed for management level positions within the hospitality industry. Sample tasks include managing operations, supervisors and associates within gaming environments. The solution is focused on security, integrity and managing sales. Potential job titles that use this solution are: Gaming Floor Manager and Gaming Manager. Multiple configurations of this solution are available.