The Healthcare Insurance Claims/Customer Service Representative solution is for entry-level customer service positions in an inbound or outbound healthcare call center environment. Sample tasks for this job include, but are not limited to: monitoring overdue accounts to update status; calling customers with overdue accounts; and persuading customers to pay their overdue accounts. Potential job titles that use this solution are: Call Center Agent, Customer Service Representative, Contact Center Representative, and Collections Agent. Multiple configurations of this solution are available.

This assessment measures the candidate's basic and intermediate experience in creating and managing document files, editing and formatting text, formatting document pages, creating and editing tables, performing mail merge operations, and inserting and modifying a table of contents. There are two versions of this test available: a full-length test and an Essentials test. This test is the Essentials version and consists of the 20 most important, most frequently performed tasks. (The full length version consists of 38 items.)

The Claims/Operations Supervisor solution is for entry-level management positions that involve supervising hourly employees. Sample tasks for this job include, but are not limited to: planning and preapring work schedules; assigning employees to specific dutites; coaching employees on attendance, conduct, schedule adherence, and work tasks; developing employees' skills; training subordinates; prioritizing multiple tasks and priorities; making day-to-day decisions with minimal guidance from others. Potential job titles that use this solution are: Team Leader, Coach, First Line Supervisor, Claims Supervisor, Operations Supervisor, and Customer Service Supervisor. Multiple configurations of this solution are available.

This assessment measures a candidate's experience in creating and managing worksheets, entering and managing data, creating and modifying charts, and performing calculations. There are two versions of this test available: a full-length test and an Essentials test. This test is the full length version which consists of 38 items. (The Essentials version consists of the 20 most important, most frequently performed tasks.)

This assessment evaluates the candidate's experience in creating and managing document files, editing and formatting text, formatting document pages, creating and editing tables, performing mail merge operations, creating and running macros, and inserting and modifying a table of contents. There are two versions of this test available: a full-length test and an Essentials test. This test is the full length version and consists of 38 items. (The Essentials version consists of the 20 most important, most frequently performed tasks.)

The Insurance Director solution is for senior-level management positions in the insurance companies that oversee sales functions across multiple brokerages, offices, or agencies or geographic territories. Sample tasks for this job includes, but is not limited to: directing a group of sales managers or agency managers; having profit and loss responsibility for a district or region; and aligning work with overall company goals. Potential job titles that use this solution are: Regional Managers, Associate Directors, and Managing Directors. Multiple configurations of this solution are available.

This assessment measures a candidate's experience in creating and managing worksheets, entering and managing data, creating and modifying charts, and performing calculations. There are two versions of this test available: a full-length test and an Essentials test. This test is the Essentials version which consists of the 20 most important, most frequently performed tasks. (The full length version consists of 38items.)

The Retail Manager with Sales solution is an assessment used for job candidates applying to entry-level leadership positions who tend to supervise hourly employees but also have a significant portion of their job performance based on sales and customer service. Sample tasks for these jobs include, but are not limited to: planning and preparing work schedules, assigning employees to specific duties; promoting products to customers; training subordinates; building ongoing customer relationships; and making day-to-day decisions with minimal guidance from others. Potential job titles that use this solution are: Assistant Manager, Sales Supervisor, Retail Manager, and Floor Leader. There are multiple configurations and versions of this solution available.

The Entry Level Cashier Solution is for entry-level retail positions in which employees receive payment in the form of cash, check, or credit cards for goods purchased. Sample tasks for these jobs include, but are not limited to: handling payments, offering customer service, and issuing receipts and refunds.

The Entry Level Customer Service Solution (General) is for a wide range of entry-level positions where employees are expected to interact with customers when carrying out critical tasks of the job. This includes positions that require frequent interactions with customers, or positions where customer service is not central to the role, but is still essential for successful performance on the job. Sample tasks for these jobs include, but are not limited to: interacting with customers on the phone to provide information; taking orders; solving product or service issues; and responding positively to difficult or irate customers.