The Entry Level Technical Support Solution is for entry-level positions in which employees provide technical assistance to computer users in a contact center environment. Sample tasks for these jobs include, but are not limited to: answer questions or resolve computer problems for clients in person, via telephone, or electronically, provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

The General Entry Level - All Industries 7.0 solution is designed for entry-level positions in general.

The General Entry Level - Data Entry 7.0 solution is designed for entry-level general positions that include entering data into computers or data management systems.

The Industrial - Entry Level 7.0 solution is designed for entry-level positions and measures the behaviors and experiences that underlie successful and safe performance in general or light industrial roles.

The Industrial - Professional and Skilled 7.0 solution is designed to measure the behaviors and experiences that underlie successful and safe performance in the workplace for specialized technical or professional industrial roles.

The Industrial - Semi-Skilled 7.0 solution is designed for entry-level positions and measures the behaviours and experiences that underlie successful and safe performance for production workers.

The Manager + 7.0 solution is designed for job candidates applying to entry-level leadership positions who tend to supervise salaried employees, and includes a cognitive ability assessment.

The Manager 7.0 solution is designed for job candidates applying to entry-level leadership positions who tend to supervise salaried employees.

The Microsoft Access 2010 (adaptive) test measures knowledge of Microsoft Access 2010. Designed for experienced users, this test includes the following topics: Automation and Integration, Data Manipulation, Database Concepts, Database Planning and Design, Forms and Data Input, Multi-User Issues, Reports and Data Output, Security, User Interface and Application Refinement, and Visual Basic for Applications.

The Microsoft Excel 2010 (adaptive) test measures knowledge of Excel 2010. Designed for experienced users, this test covers the following topics: Advanced User Features, Functions and Analytical Tools, Multiple Worksheets, Printing and Views, Privacy and Security, Tables and Graphics, Workbook and Worksheet Features, and Worksheet Formatting.