The Contact Center – At Home Agent solution is an assessment used for job candidates applying to entry-level positions where the main focus of the job is customer service and is performed in a remote work environment. Sample tasks for these jobs include, but are not limited to: interacting with customers on the phone to provide information; taking orders; solving product or service issues; responding positively to difficult or irate customers; navigating within multiple applications to find and view customer account details; and typing information quickly and accurately. This solution differs from a standard call center agent solution by adding some assessment content targeting remote work potential. Potential job titles that use this solution are: Call Center Representative, Contact Center Representative, Customer Service Agent, and Customer Service Representative. There are multiple configurations and versions of this solution available.

The Healthcare Insurance Claims/Customer Service Representative solution is for entry-level customer service positions in an inbound or outbound healthcare call center environment. Sample tasks for this job include, but are not limited to: monitoring overdue accounts to update status; calling customers with overdue accounts; and persuading customers to pay their overdue accounts. Potential job titles that use this solution are: Call Center Agent, Customer Service Representative, Contact Center Representative, and Collections Agent. Multiple configurations of this solution are available.

This assessment measures the candidate's basic and intermediate experience in creating and managing document files, editing and formatting text, formatting document pages, creating and editing tables, performing mail merge operations, and inserting and modifying a table of contents. There are two versions of this test available: a full-length test and an Essentials test. This test is the Essentials version and consists of the 20 most important, most frequently performed tasks. (The full length version consists of 38 items.)

The Claims/Operations Supervisor solution is for entry-level management positions that involve supervising hourly employees. Sample tasks for this job include, but are not limited to: planning and preapring work schedules; assigning employees to specific dutites; coaching employees on attendance, conduct, schedule adherence, and work tasks; developing employees' skills; training subordinates; prioritizing multiple tasks and priorities; making day-to-day decisions with minimal guidance from others. Potential job titles that use this solution are: Team Leader, Coach, First Line Supervisor, Claims Supervisor, Operations Supervisor, and Customer Service Supervisor. Multiple configurations of this solution are available.

This assessment measures a candidate's experience in creating and managing worksheets, entering and managing data, creating and modifying charts, and performing calculations. There are two versions of this test available: a full-length test and an Essentials test. This test is the full length version which consists of 38 items. (The Essentials version consists of the 20 most important, most frequently performed tasks.)

This solution is for entry to mid-level financial institution positions. Candidates are asked to answer multiple choice questions to assess learning potential, dependability, persistence and planfulness, sales focus, customer focus, and working with information. There are multiple configurations and versions of this solution available.

This assessment evaluates the candidate's experience in creating and managing document files, editing and formatting text, formatting document pages, creating and editing tables, performing mail merge operations, creating and running macros, and inserting and modifying a table of contents. There are two versions of this test available: a full-length test and an Essentials test. This test is the full length version and consists of 38 items. (The Essentials version consists of the 20 most important, most frequently performed tasks.)

The Insurance Director solution is for senior-level management positions in the insurance companies that oversee sales functions across multiple brokerages, offices, or agencies or geographic territories. Sample tasks for this job includes, but is not limited to: directing a group of sales managers or agency managers; having profit and loss responsibility for a district or region; and aligning work with overall company goals. Potential job titles that use this solution are: Regional Managers, Associate Directors, and Managing Directors. Multiple configurations of this solution are available.

This assessment measures a candidate's experience in creating and managing worksheets, entering and managing data, creating and modifying charts, and performing calculations. There are two versions of this test available: a full-length test and an Essentials test. This test is the Essentials version which consists of the 20 most important, most frequently performed tasks. (The full length version consists of 38items.)

The Proof Operator – Processing Specialist solution is for entry-level positions that perform basic daily bank operations procedures such as the processing of deposits, reconciling accounts, and handling money transfers. Potential job titles include: Proof Operator, Bank Operations Processor, and Operations Specialist. There are multiple configurations and versions of this solution available.