This test is designed to measure transcription, speed and accuracy. It instructs test takers to listen to a recording played over a computer audio system and to type the exact words and phrases used by the speaker into a word processing interface using a keyboard. This test has a simulated audio player that allows candidates to rewind, stop, pause, play, and fastforward the recording during the test. This test is available in US English, UK English and Australian English.

The Contact Center - Manager solution is for mid to upper-level contact center managerial positions. Sample tasks for these jobs include, but are not limited to: supervising and coordinating the activities of subordinates; interacting day-to-day with subordinates; and training employees. Potential job titles that use this solution are: Contact Center Team Leader, First Line Supervisor, and Contact Center Manager. There are multiple configurations and versions of this solution available.

The Director solution is intended for use with senior level positions responsible for the planning, directing, or coordinating key business activities and operations of companies. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources. Potential job titles that use this solution are: Director, Regional Director, and Director of Operations. There are multiple configurations and versions of this solution available.

This test measures knowledge of the appropriate design and style for technical documentation. Designed for experienced technical writers, this test covers the following topics: Document Design, Document Development, Editing/Reviewing Work, Guidelines/Style/Techniques, Job Overview, Online/Hypermedia/Interactive Media, and Project Management.

The Teller solution with Sales is for entry-level financial institution teller positions. Sample tasks for this job would include, but are not limited to: balancing currency, coin and checks, cashing checks and paying out money, entering customer transactions into computers, and suggestive selling after a customer service interaction.

This adaptive test measures the candidate's knowledge of the application of ethical principles in various workplace situations. It is designed for all professionals with a broad knowledge of the ethical concerns in a business environment and includes the following topics: Community/Societal Relations & Whistle-blowing, Conflicts of Interest, Employer Policies, Ethical Issues, Honesty & Confidentiality, Individual & Organizational Differences, Respect of Property Rights, Safety, Supplier/Vendor & Customer Treatment, and the Law.

This test is adaptive and measures the candidate's knowledge of the strategic issues involved in developing a marketing plan. It is designed for experienced marketing professionals and covers the following topics: Planning, Assessing Opportunities, Segmentation, Satisfying Customers, Cost of Entry, and Integration.

This assessment measures a candidate's ability to perform common Web browsing tasks using Internet Explorer 6 features and integrated Windows functions. There are two versions of this test available: the full-length test and an Essentials test. This test is the full length version and consists of 30 items. (The Essentials version consists of the 20 most important, most frequently performed tasks.)

This test is adaptive and measures the candidate's knowledge of the concepts of preparing, delivering, and evaluating a presentation. Designed for any professional who makes presentations, this test includes the following topics: Gathering Information, Learning Material, Pre-Design & Preparation, Presentation Conclusion, Presentation Delivery, Presentation Structure, Presentation Types, Speaking Anxiety, and Types of Visual Aids.

This adaptive test is part of our Fundamentals line of business applications tests. These tests demonstrate that the candidate has the skills necessary to proficiently use the most popular business applications at a user level. These tests are focused on the topics used daily by most professionals and do not include some of the advanced topics and skills found in our core business applications tests. This test includes the following topics: Creating Presentations, Editing Text/Objects, Help and Research, Managing and Delivering a Presentation, Menu Bar, Slide Show Enhancements/Changes, Publishing Presentation Documents, Slide Setup & Preparation, Task Pane, and Workgroup Collaboration.