The Entry Level Customer Service Solution (General) is for a wide range of entry-level positions where employees are expected to interact with customers when carrying out critical tasks of the job. This includes positions that require frequent interactions with customers, or positions where customer service is not central to the role, but is still essential for successful performance on the job. Sample tasks for these jobs include, but are not limited to: interacting with customers on the phone to provide information; taking orders; solving product or service issues; and responding positively to difficult or irate customers.

The Entry Level Customer Service Solution (Retail/Contact Center) is for entry-level positions in which employees interact with customers by providing information or carrying out customer requests related to an organizations products or services. Sample tasks for these jobs include, but are not limited to: interacting with customers on the phone or in person; taking orders; solving product or service issues; and responding positively to difficult or irate customers.

The Entry Level Sales Roles Solution is for entry-level positions in which employees proactively sell products or services to customers and have their compensation and/or performance based on sales revenue. Sample tasks for these jobs include, but are not limited to: promoting products to customers, persuading customers to buy products, and completing a transaction with a customer.

The General Entry Level - All Industries 7.0 solution is designed for entry-level positions in general.

The General Entry Level - Data Entry 7.0 solution is designed for entry-level general positions that include entering data into computers or data management systems.

The Healthcare Aide 7.0 solution is for individually-oriented entry-level positions that directly support another person''s health and well-being.

The Industrial - Entry Level 7.0 solution is designed for entry-level positions and measures the behaviors and experiences that underlie successful and safe performance in general or light industrial roles.

The Industrial - Professional and Skilled 7.0 solution is designed to measure the behaviors and experiences that underlie successful and safe performance in the workplace for specialized technical or professional industrial roles.

The Industrial - Semi-Skilled 7.0 solution is designed for entry-level positions and measures the behaviours and experiences that underlie successful and safe performance for production workers.

The Microsoft Access 2010 (adaptive) test measures knowledge of Microsoft Access 2010. Designed for experienced users, this test includes the following topics: Automation and Integration, Data Manipulation, Database Concepts, Database Planning and Design, Forms and Data Input, Multi-User Issues, Reports and Data Output, Security, User Interface and Application Refinement, and Visual Basic for Applications.