Entry Level Technical Support

Product Description

The Entry Level Technical Support Solution is for entry-level positions in which employees provide technical assistance to computer users in a contact center environment. Sample tasks for these jobs include, but are not limited to: answer questions or resolve computer problems for clients in person, via telephone, or electronically, provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Product Summary

Industries	Telecommunications, Banking/Finance, Insurance
Propositions	Volume
Languages	Arabic, Danish, German, English (International), English (USA), Spanish (Latin America), Finnish, French (Canada), French, Italian, Dutch, Norwegian, Swedish, Chinese (Simplified)
Completion Time	18 minutes
Competencies