Jordan
Business Retention Agent (Short Form)
Product Description
The Contact Center – Business Retention Agent solution is an assessment used for job candidates applying to entry-level positions in a contact center environment where the main focus of the job is customer service with a business retention emphasis. Sample tasks for these jobs include, but are not limited to: interacting with customers on the phone to provide information; taking orders; solving product or service issues; responding positively to difficult or irate customers; navigating within multiple applications to find and view customer account details; and typing information quickly and accurately. Potential job titles that use this solution are: Call Center Retention Agent, Call Center Representative, Contact Center Business Retention Agent, Customer Service Agent, and Customer Service Representative.
Product Summary
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| Completion Time | 40 minutes |
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