Contact Center Virtual Scenario

Product Description

This assessment is a simulation and is designed mainly for entry-level positions in a contact center environment. Sample tasks for these jobs include: Interact with customers on the phone to provide information, take orders, and solve product or service issues; respond positively to difficult or irate customers; navigate within multiple open applications to find and view customer account details; and type information quickly and accurately. Potential job titles that use this solution are: Call Center Representative, Contact Center Representative, Customer Service Agent, and Customer Service Representative. This assessment is available in US English, UK English, Australian English and Bilingual Spanish.

Product Summary

Industries	Retail , Manufacturing, Healthcare, Telecommunications, Banking/Finance, Insurance, Hospitality
Propositions	Volume, Graduate, Talent Audit, Development
Languages	English (Australia), English (International), English (USA)
Completion Time	35 minutes
Competencies