Technical Helpdesk

Product Description

The Technical Help Desk test measures knowledge of core enduser problems using common office software in the Windows NT and Novell platforms. Designed for experienced help desk professionals, this test covers the following topics: Connectivity, Desktop Installation and Troubleshooting, Groupware, Internet Access, Network Printing, Network Protocols and Clients, Peer-to-Peer Networking, Using Server Resources, and Virus/Data Protection.

Product Summary

Industries
Propositions	Volume, Graduate, Talent Audit, Development
Languages	English (USA)
Completion Time	28 minutes
Competencies