Entry Level Customer Service (Retail and Contact Center)

Product Description

The Entry Level Customer Service Solution (Retail/Contact Center) is for entry-level positions in which employees interact with customers by providing information or carrying out customer requests related to an organizations products or services. Sample tasks for these jobs include, but are not limited to: interacting with customers on the phone or in person; taking orders; solving product or service issues; and responding positively to difficult or irate customers.

Product Summary

Industries	Retail
Propositions	Volume
Languages	Arabic, Danish, German, English (International), English (USA), Spanish (Latin America), Finnish, French (Canada), French, Italian, Dutch, Norwegian, Swedish, Chinese (Simplified)
Completion Time	19 minutes
Competencies