Customer Care Simulation

Product Description

The Customer Care Simulation test measures speed and accuracy at listening and entering information in a simulated call center environment. Within a test, two types of calls are simulated. The first type simulates a customer requesting information regarding products, and the second type simulates a customer ordering products. Test takers are provided one practice call of each type, and four or eight calls of each type are scored as part of the Expanded version. Different actors are used in each call, and the accent of the caller is varied across calls.

Product Summary

Industries
Propositions
Languages	English (USA)
Completion Time	12 minutes
Competencies